FAQ & Store Policies


  • How can I order with Visa or Mastercard?

Please check this link to find out more about how you can use Visa or Mastercard.

  • How to use and ensure the cleanest cut?

Before using your cutter on clay, make sure the clay sticks to the surface well. Using a glossy ceramic or marble tile works best and we do not recommend cutting on baking papar. Dipping your cutter's sharp end into cornstarch or plain flour is a great way to ensure the clay doesn't stick to the cutter. The flour remaining on the clay can be easily removed with a soft brush. 

  • How to care for your cutter?
- Hand wash with soap and water, you can use a soft brush too.
- Store in a cool, dry place
- Do not wash in a dishwasher
- Do not keep in direct sunlight or expose to heat
  • When will my order ship?

All orders are shipped within 1-2 business days. 

  • Are the cutters food-safe?

The cutters are 3D printed with PLA and are generally food safe as long as they are properly cleaned, however, the resin-printed micro cutters and rollers are not food-safe.

❗BabylonCutters Copyright Policies❗

BabylonCutters has claims to its original art and 3D models. Any reproductions of the designs will result in legal actions.

1- Copyright of Digital Art/Design
“The Copyright Act states that “pictorial, graphic, and sculptural works include two-dimensional and three-dimensional works of fine, graphic, and applied art, photographs, prints and art reproductions, maps, globes, charts, diagrams, models, and technical drawings, including architectural plans.” (17 U.S.C. § 101)”

2- Copyright of 3D models and prints
“Copyright will protect the originality of work and the creator's right to reproduce it. This means that if copies of an original object are 3D printed without authorization, the creator can obtain relief under copyright law.”



BabylonCutters Return & Refund Policies

  • We gladly accept cancellations if requested within 12 hours of purchase.
  • We don't accept returns or exchanges, But please contact us if you have any problems with your order.
  • If you place multiple orders on the same day before your order is shipped and paid shipping twice, we will refund the extra shipping costs to you, please message us before we ship your order to combine your purchases!

If the refund request is granted by BabylonCutters, payments are refunded as follows:

  • Credit / Debit Cards payments will be refunded within one (1) business days;
  • Wire Transfer and check payments will be refunded within seven (7) business days and the cost of transfer will be supported by the end user;
  • PayPal payments will be refunded within one (1) business day;
  • Other payment methods will be refunded between five (5) to seven (7) days.
BabylonCutters Shipping Policy
All orders are shipped within 1-2 business days. 
Shipping to the USA:
-Orders over $35 are free shipping with USPS. (8-10 business days delivery time)
-Orders over $65 are upgraded to UPS Express Shipping. (3-5 business days delivery time)
Shipping to Canada:
-Orders over $40 are free shipping with UPS Express Shipping. (3-5 business days delivery time)
Other countries:
-Shipping with UPS Express Shipping. (calculated at check out)
"All orders are subject to product availability. If an item in your order is unavailable, we will ship you the part of your order that is available. When that item becomes available, we will ship you the rest of your order. Shipping costs for your order are non-refundable and are based on the weight of the items you order and your location. The date of delivery for your order may vary due to carrier shipping practices, delivery location, method of delivery, and the quantity of items ordered, and in addition, your order may be delivered in separate shipments. Additional shipping charges may apply depending on your location and the size of your order. You are responsible for all taxes applicable to the delivery of your order, including sales tax, value added tax, custom duties and excise duties. If there is any damage to the items that you ordered on delivery, you must contact us within 5 days from receipt of your order."
BabylonCutters Privacy Policy
This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.

Any personal information received will only be used to fill your order and ship your items. We will not sell or redistribute your information to anyone or any organization.